Navigation

GENERAL INFO

CONSIGNMENT

When items are sold on consignment, you, the seller is entitled to 70% of the total sale price! This is your best way to make lots of money. Your item will be posted on our website, when it sells, your money will be deposited into your Paypal account.

HOW LONG IS YOUR CONSIGNMENT PERIOD?

Our consignment period is 120 days. A reminder will be sent by email notifying you that your consignment period has expired. Upon request clothing will be sent back to the seller, at their expense, at current postage fees. If you do not respond within 14 days, your items will become property of Closet Collabo. Closet Collabo reserves the right to repost the items and retain total profits or donate them to a local charity.

HOW DO YOU DETERMINE THE PRICES YOU PAY FOR ITEMS?

The amount we pay out for a given item is primarily driven by the resale value of the garment. We know that every item is special to their owner, unfortunately over time the value of an item may decline.  Fortunately, this lets us pass on exceptional deals to our shoppers, and most items are available for 40-60% off market value. We also take into account the supply and demand for items.  We will pay more for a style that sells quickly, and less for items that we see more often. Items out of season may sell for less.

YOU PASSED ON SEVERAL OF MY ITEMS. HOW DO I GET THEM BACK?

Items will be shipped back at the owner’s expense according to current postage fees.

WHAT HAPPENS TO REJECTED CLOTHES THAT I DON’T WANT BACK?

Any items rejected that the sender does not want returned will be donated to a local charity.

HOW MANY ITEMS CAN I SEND AT ONCE?

The choice is yours. Just remember, the more you send the more you make!

HOW DO I KNOW YOUR ITEMS ARE AUTHENTIC?

We try to purchase high end items with some proof of authenticity; unfortunately with some vintage items that is not possible. Buying experts verify each item that is shipped to us. WE DO NOT ACCEPT COUNTERFIT ITEMS.

WHAT SHIPPING PROVIDER DO YOU USE?

All of our orders are shipped via Canada Post.

HOW MUCH DO YOU CHARGE FOR SHIPPING?

Shipping costs are based on current Canada Post rates and will be kept as low as possible.

WHAT HAPPENS IF MY ITEMS GET LOST/DAMAGED WHILE SHIPPING TO YOU?

All of our sell orders are insured, so you can shop worry-free!

HOW QUICKLY DO YOU SHIP ONCE A PURCHASE IS MADE?

We always ship out orders within 3-5 business days of receiving them. Shipping is via Canada Post Priority Mail.

CAN I MAKE A PURCHASE IF I DON’T LIVE IN CANADA?

Closet Collabo ships Worldwide.  For shipping outside of Canada please contact us at info@closetcollabo.ca and we will be happy to help.

HOW MANY TIMES CAN I USE YOUR COUPONS?

Unless otherwise specified, all coupons are for one time use and only one per customer.

I’M HAVING TROUBLE USING MY COUPON CODE

Coupon codes can be used on the Checkout page when you’re making a purchase.  If there is an issue with the code just email us at info@closetcollabo.ca so that we can help you out!

HOW MANY ACCOUNTS CAN I HAVE?

In an attempt to maintain quality and prevent any fraudulent behaviour we only allow one account per user, and you may not have more than one account with the same billing information. If a user is found to be abusing this policy, this may result in cancelled orders and/or account banning.

ARE YOUR PRICES NEGOTIABLE?

It makes us happy when you save money so we have already set our prices at a substantial discount to retail and therefore are not negotiable.  We do frequently offer promotions and coupons, so feel free to check our blog, your inbox and social media for current deals!

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

At this time, the only payment methods we’re able to accept are credit cards and PayPal.

CAN I PAY WITH PAYPAL?

Yes, we do accept PayPal! Simply head to the checkout page and select the “Pay with PayPal” checkbox above the billing information form.

CAN I RETURN MY ITEM?

Our reputation is important to us. All of the items we sell go through multiple inspections prior to being posted and again once they are being shipped. We have a certain standard regarding the condition level of the items we buy and are very honest about any defects in the description of the items. However, here at Closet Collabo, our aim is to keep the customer happy. We will accept a request for return within seven days of receipt of your purchase. The item must be returned in its original condition. If signs of wear or damage are apparent Closet Collabo has the right to refuse refund. Please contact us at returns@closetcollabo.ca to request a return authorization for your purchase. Upon our receipt and inspection, we will issue you a refund for your full purchase price. Please also review our Terms of Service.

I JUST PLACED AN ORDER AND I NEED TO CANCEL IT!

Just email us at hello@closetcollabo.ca and if your order has not been processed we will be happy to cancel it.

WHY DO I SOMETIMES SEE DIFFERENT PRICES FOR THE SAME ITEM?

Prices are set based on a wide number of variables such as size, quality, demand, and desirability.

ARE ALL OF THE CLOTHING IN YOUR STORE PRE-OWNED?

Usually, garments we receive have been pre-loved, but in some cases we receive items unworn and with the original tags. When this is the case, the item title will say “New With Tags” (NWT).

WHY IS THERE A TIMER ON MY SHOPPING CART?

All is fair in love and shopping. A timer is added to the shopping cart to ensure that items are available to all shoppers.

HOW DO YOU MEASURE YOUR GARMENTS?

We measure all of our garments laying flat. If you’d like to further information on how we measure our garments, take a look below!

Pants 

Waist : The circumference of the waistband, which typically falls below the natural waist. For this reason, the measured waist is typically larger than the stated waist (e.g. for jeans that are sized by waist).

Rise : The length from the crotch to the waistband, measured on the front. Inseam : The length from the crotch to the ankle hem, measured on the inside of the leg.

Top Measurements

Bust : The circumference of the garment, measured at the armpit. Length : From the shoulder to the bottom hem, measured on the front side. For strapless tops, the measurement is from the top hem rather than the shoulder.

Dress Measurements

Bust, Waist & Hips : The circumference of the garment, measured at the armpit, at the natural waist (near the navel), and at the hips (4-6 inches below the waistband of your pants). Length : From the shoulder to the bottom hem, along the front. For strapless dresses, from the top hem rather than the shoulder.

Skirt Measurements

Waist : The circumference of the waistband, which typically falls below the natural waist.

Hips : The circumference of the garment measured at the hips, 4-6 inches below the natural waist.

Length : From the waistband to the bottom hem, measured on the front.

Is the item in the photo the actual item I’d be receiving?

Yes! What you see is what you get. We take professional pictures of the clothing and post them as is.

I need more information on an item.

We try to supply as much information for each garment as possible and you can find photos, measurements, fabric content, and more on each item’s sale page.  We will try our best to accommodate requests, however, as stated above, all available information is provided.

What brands do you accept?

Please refer to our BRAND LIST for brands that we are currently accepting.  Our list will keep growing so check back often.

Do you accept men’s or children’s clothing?

No, at this time we’re only buying/selling women’s clothing.

How do you determine the prices you pay for items?

The amount we pay out for a given item is primarily driven by the resale value of the garment. We know that every item is special to their owner, unfortunately over time the value of an item may decline.  Fortunately, this lets us pass on exceptional deals to our shoppers, and most items are available for 40-60% off their original retail value. We also take into account the supply and demand for items.  We will pay more for a style that sells quickly, and less for items that we see more often. Items out of season may sell for less.

How long is your consignment period?

Our consignment period is 120 days. A reminder will be sent by email notifying you that your consignment period has expired. Upon request clothing will be sent back to the seller, at their expense, at current postage fees. If you do not respond within 14 days, your items will become property of Closet Collabo. Closet Collabo reserves the right to repost the items and retain total profits or donate them to a local charity.

CLOTHING

CONSIGNMENT

When items are sold on consignment, you, the seller is entitled to 70% of the total sale price! This is your best way to make lots of money. Your item will be posted on our website, when it sells, your money will be deposited into your Paypal account.

HOW LONG IS YOUR CONSIGNMENT PERIOD?

Our consignment period is 120 days. A reminder will be sent by email notifying you that your consignment period has expired. Upon request clothing will be sent back to the seller, at their expense, at current postage fees. If you do not respond within 14 days, your items will become property of Closet Collabo. Closet Collabo reserves the right to repost the items and retain total profits or donate them to a local charity.

HOW DO YOU DETERMINE THE PRICES YOU PAY FOR ITEMS?

The amount we pay out for a given item is primarily driven by the resale value of the garment. We know that every item is special to their owner, unfortunately over time the value of an item may decline.  Fortunately, this lets us pass on exceptional deals to our shoppers, and most items are available for 40-60% off market value. We also take into account the supply and demand for items.  We will pay more for a style that sells quickly, and less for items that we see more often. Items out of season may sell for less.

YOU PASSED ON SEVERAL OF MY ITEMS. HOW DO I GET THEM BACK?

Items will be shipped back at the owner’s expense according to current postage fees.

WHAT HAPPENS TO REJECTED CLOTHES THAT I DON’T WANT BACK?

Any items rejected that the sender does not want returned will be donated to a local charity.

HOW MANY ITEMS CAN I SEND AT ONCE?

The choice is yours. Just remember, the more you send the more you make!

HOW DO I KNOW YOUR ITEMS ARE AUTHENTIC?

We try to purchase high end items with some proof of authenticity; unfortunately with some vintage items that is not possible. Buying experts verify each item that is shipped to us. WE DO NOT ACCEPT COUNTERFIT ITEMS.

WHAT SHIPPING PROVIDER DO YOU USE?

All of our orders are shipped via Canada Post.

HOW MUCH DO YOU CHARGE FOR SHIPPING?

Shipping costs are based on current Canada Post rates and will be kept as low as possible.

WHAT HAPPENS IF MY ITEMS GET LOST/DAMAGED WHILE SHIPPING TO YOU?

All of our sell orders are insured, so you can shop worry-free!

HOW QUICKLY DO YOU SHIP ONCE A PURCHASE IS MADE?

We always ship out orders within 3-5 business days of receiving them. Shipping is via Canada Post Priority Mail.

CAN I MAKE A PURCHASE IF I DON’T LIVE IN CANADA?

Closet Collabo ships Worldwide.  For shipping outside of Canada please contact us at info@closetcollabo.ca and we will be happy to help.

HOW MANY TIMES CAN I USE YOUR COUPONS?

Unless otherwise specified, all coupons are for one time use and only one per customer.

I’M HAVING TROUBLE USING MY COUPON CODE

Coupon codes can be used on the Checkout page when you’re making a purchase.  If there is an issue with the code just email us at info@closetcollabo.ca so that we can help you out!

HOW MANY ACCOUNTS CAN I HAVE?

In an attempt to maintain quality and prevent any fraudulent behaviour we only allow one account per user, and you may not have more than one account with the same billing information. If a user is found to be abusing this policy, this may result in cancelled orders and/or account banning.

ARE YOUR PRICES NEGOTIABLE?

It makes us happy when you save money so we have already set our prices at a substantial discount to retail and therefore are not negotiable.  We do frequently offer promotions and coupons, so feel free to check our blog, your inbox and social media for current deals!

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

At this time, the only payment methods we’re able to accept are credit cards and PayPal.

CAN I PAY WITH PAYPAL?

Yes, we do accept PayPal! Simply head to the checkout page and select the “Pay with PayPal” checkbox above the billing information form.

CAN I RETURN MY ITEM?

Our reputation is important to us. All of the items we sell go through multiple inspections prior to being posted and again once they are being shipped. We have a certain standard regarding the condition level of the items we buy and are very honest about any defects in the description of the items. However, here at Closet Collabo, our aim is to keep the customer happy. We will accept a request for return within seven days of receipt of your purchase. The item must be returned in its original condition. If signs of wear or damage are apparent Closet Collabo has the right to refuse refund. Please contact us at returns@closetcollabo.ca to request a return authorization for your purchase. Upon our receipt and inspection, we will issue you a refund for your full purchase price. Please also review our Terms of Service.

I JUST PLACED AN ORDER AND I NEED TO CANCEL IT!

Just email us at hello@closetcollabo.ca and if your order has not been processed we will be happy to cancel it.

WHY DO I SOMETIMES SEE DIFFERENT PRICES FOR THE SAME ITEM?

Prices are set based on a wide number of variables such as size, quality, demand, and desirability.

ARE ALL OF THE CLOTHING IN YOUR STORE PRE-OWNED?

Usually, garments we receive have been pre-loved, but in some cases we receive items unworn and with the original tags. When this is the case, the item title will say “New With Tags” (NWT).

WHY IS THERE A TIMER ON MY SHOPPING CART?

All is fair in love and shopping. A timer is added to the shopping cart to ensure that items are available to all shoppers.

HOW DO YOU MEASURE YOUR GARMENTS?

We measure all of our garments laying flat. If you’d like to further information on how we measure our garments, take a look below!

Pants 

Waist : The circumference of the waistband, which typically falls below the natural waist. For this reason, the measured waist is typically larger than the stated waist (e.g. for jeans that are sized by waist).

Rise : The length from the crotch to the waistband, measured on the front. Inseam : The length from the crotch to the ankle hem, measured on the inside of the leg.

Top Measurements

Bust : The circumference of the garment, measured at the armpit. Length : From the shoulder to the bottom hem, measured on the front side. For strapless tops, the measurement is from the top hem rather than the shoulder.

Dress Measurements

Bust, Waist & Hips : The circumference of the garment, measured at the armpit, at the natural waist (near the navel), and at the hips (4-6 inches below the waistband of your pants). Length : From the shoulder to the bottom hem, along the front. For strapless dresses, from the top hem rather than the shoulder.

Skirt Measurements

Waist : The circumference of the waistband, which typically falls below the natural waist.

Hips : The circumference of the garment measured at the hips, 4-6 inches below the natural waist.

Length : From the waistband to the bottom hem, measured on the front.

Is the item in the photo the actual item I’d be receiving?

Yes! What you see is what you get. We take professional pictures of the clothing and post them as is.

I need more information on an item.

We try to supply as much information for each garment as possible and you can find photos, measurements, fabric content, and more on each item’s sale page.  We will try our best to accommodate requests, however, as stated above, all available information is provided.

What brands do you accept?

Please refer to our BRAND LIST for brands that we are currently accepting.  Our list will keep growing so check back often.

Do you accept men’s or children’s clothing?

No, at this time we’re only buying/selling women’s clothing.

How do you determine the prices you pay for items?

The amount we pay out for a given item is primarily driven by the resale value of the garment. We know that every item is special to their owner, unfortunately over time the value of an item may decline.  Fortunately, this lets us pass on exceptional deals to our shoppers, and most items are available for 40-60% off their original retail value. We also take into account the supply and demand for items.  We will pay more for a style that sells quickly, and less for items that we see more often. Items out of season may sell for less.

How long is your consignment period?

Our consignment period is 120 days. A reminder will be sent by email notifying you that your consignment period has expired. Upon request clothing will be sent back to the seller, at their expense, at current postage fees. If you do not respond within 14 days, your items will become property of Closet Collabo. Closet Collabo reserves the right to repost the items and retain total profits or donate them to a local charity.

SHOPPING

CONSIGNMENT

When items are sold on consignment, you, the seller is entitled to 70% of the total sale price! This is your best way to make lots of money. Your item will be posted on our website, when it sells, your money will be deposited into your Paypal account.

HOW LONG IS YOUR CONSIGNMENT PERIOD?

Our consignment period is 120 days. A reminder will be sent by email notifying you that your consignment period has expired. Upon request clothing will be sent back to the seller, at their expense, at current postage fees. If you do not respond within 14 days, your items will become property of Closet Collabo. Closet Collabo reserves the right to repost the items and retain total profits or donate them to a local charity.

HOW DO YOU DETERMINE THE PRICES YOU PAY FOR ITEMS?

The amount we pay out for a given item is primarily driven by the resale value of the garment. We know that every item is special to their owner, unfortunately over time the value of an item may decline.  Fortunately, this lets us pass on exceptional deals to our shoppers, and most items are available for 40-60% off market value. We also take into account the supply and demand for items.  We will pay more for a style that sells quickly, and less for items that we see more often. Items out of season may sell for less.

YOU PASSED ON SEVERAL OF MY ITEMS. HOW DO I GET THEM BACK?

Items will be shipped back at the owner’s expense according to current postage fees.

WHAT HAPPENS TO REJECTED CLOTHES THAT I DON’T WANT BACK?

Any items rejected that the sender does not want returned will be donated to a local charity.

HOW MANY ITEMS CAN I SEND AT ONCE?

The choice is yours. Just remember, the more you send the more you make!

HOW DO I KNOW YOUR ITEMS ARE AUTHENTIC?

We try to purchase high end items with some proof of authenticity; unfortunately with some vintage items that is not possible. Buying experts verify each item that is shipped to us. WE DO NOT ACCEPT COUNTERFIT ITEMS.

WHAT SHIPPING PROVIDER DO YOU USE?

All of our orders are shipped via Canada Post.

HOW MUCH DO YOU CHARGE FOR SHIPPING?

Shipping costs are based on current Canada Post rates and will be kept as low as possible.

WHAT HAPPENS IF MY ITEMS GET LOST/DAMAGED WHILE SHIPPING TO YOU?

All of our sell orders are insured, so you can shop worry-free!

HOW QUICKLY DO YOU SHIP ONCE A PURCHASE IS MADE?

We always ship out orders within 3-5 business days of receiving them. Shipping is via Canada Post Priority Mail.

CAN I MAKE A PURCHASE IF I DON’T LIVE IN CANADA?

Closet Collabo ships Worldwide.  For shipping outside of Canada please contact us at info@closetcollabo.ca and we will be happy to help.

HOW MANY TIMES CAN I USE YOUR COUPONS?

Unless otherwise specified, all coupons are for one time use and only one per customer.

I’M HAVING TROUBLE USING MY COUPON CODE

Coupon codes can be used on the Checkout page when you’re making a purchase.  If there is an issue with the code just email us at info@closetcollabo.ca so that we can help you out!

HOW MANY ACCOUNTS CAN I HAVE?

In an attempt to maintain quality and prevent any fraudulent behaviour we only allow one account per user, and you may not have more than one account with the same billing information. If a user is found to be abusing this policy, this may result in cancelled orders and/or account banning.

ARE YOUR PRICES NEGOTIABLE?

It makes us happy when you save money so we have already set our prices at a substantial discount to retail and therefore are not negotiable.  We do frequently offer promotions and coupons, so feel free to check our blog, your inbox and social media for current deals!

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

At this time, the only payment methods we’re able to accept are credit cards and PayPal.

CAN I PAY WITH PAYPAL?

Yes, we do accept PayPal! Simply head to the checkout page and select the “Pay with PayPal” checkbox above the billing information form.

CAN I RETURN MY ITEM?

Our reputation is important to us. All of the items we sell go through multiple inspections prior to being posted and again once they are being shipped. We have a certain standard regarding the condition level of the items we buy and are very honest about any defects in the description of the items. However, here at Closet Collabo, our aim is to keep the customer happy. We will accept a request for return within seven days of receipt of your purchase. The item must be returned in its original condition. If signs of wear or damage are apparent Closet Collabo has the right to refuse refund. Please contact us at returns@closetcollabo.ca to request a return authorization for your purchase. Upon our receipt and inspection, we will issue you a refund for your full purchase price. Please also review our Terms of Service.

I JUST PLACED AN ORDER AND I NEED TO CANCEL IT!

Just email us at hello@closetcollabo.ca and if your order has not been processed we will be happy to cancel it.

WHY DO I SOMETIMES SEE DIFFERENT PRICES FOR THE SAME ITEM?

Prices are set based on a wide number of variables such as size, quality, demand, and desirability.

ARE ALL OF THE CLOTHING IN YOUR STORE PRE-OWNED?

Usually, garments we receive have been pre-loved, but in some cases we receive items unworn and with the original tags. When this is the case, the item title will say “New With Tags” (NWT).

WHY IS THERE A TIMER ON MY SHOPPING CART?

All is fair in love and shopping. A timer is added to the shopping cart to ensure that items are available to all shoppers.

HOW DO YOU MEASURE YOUR GARMENTS?

We measure all of our garments laying flat. If you’d like to further information on how we measure our garments, take a look below!

Pants 

Waist : The circumference of the waistband, which typically falls below the natural waist. For this reason, the measured waist is typically larger than the stated waist (e.g. for jeans that are sized by waist).

Rise : The length from the crotch to the waistband, measured on the front. Inseam : The length from the crotch to the ankle hem, measured on the inside of the leg.

Top Measurements

Bust : The circumference of the garment, measured at the armpit. Length : From the shoulder to the bottom hem, measured on the front side. For strapless tops, the measurement is from the top hem rather than the shoulder.

Dress Measurements

Bust, Waist & Hips : The circumference of the garment, measured at the armpit, at the natural waist (near the navel), and at the hips (4-6 inches below the waistband of your pants). Length : From the shoulder to the bottom hem, along the front. For strapless dresses, from the top hem rather than the shoulder.

Skirt Measurements

Waist : The circumference of the waistband, which typically falls below the natural waist.

Hips : The circumference of the garment measured at the hips, 4-6 inches below the natural waist.

Length : From the waistband to the bottom hem, measured on the front.

Is the item in the photo the actual item I’d be receiving?

Yes! What you see is what you get. We take professional pictures of the clothing and post them as is.

I need more information on an item.

We try to supply as much information for each garment as possible and you can find photos, measurements, fabric content, and more on each item’s sale page.  We will try our best to accommodate requests, however, as stated above, all available information is provided.

What brands do you accept?

Please refer to our BRAND LIST for brands that we are currently accepting.  Our list will keep growing so check back often.

Do you accept men’s or children’s clothing?

No, at this time we’re only buying/selling women’s clothing.

How do you determine the prices you pay for items?

The amount we pay out for a given item is primarily driven by the resale value of the garment. We know that every item is special to their owner, unfortunately over time the value of an item may decline.  Fortunately, this lets us pass on exceptional deals to our shoppers, and most items are available for 40-60% off their original retail value. We also take into account the supply and demand for items.  We will pay more for a style that sells quickly, and less for items that we see more often. Items out of season may sell for less.

How long is your consignment period?

Our consignment period is 120 days. A reminder will be sent by email notifying you that your consignment period has expired. Upon request clothing will be sent back to the seller, at their expense, at current postage fees. If you do not respond within 14 days, your items will become property of Closet Collabo. Closet Collabo reserves the right to repost the items and retain total profits or donate them to a local charity.

PAYMENT/RETURNS

CONSIGNMENT

When items are sold on consignment, you, the seller is entitled to 70% of the total sale price! This is your best way to make lots of money. Your item will be posted on our website, when it sells, your money will be deposited into your Paypal account.

HOW LONG IS YOUR CONSIGNMENT PERIOD?

Our consignment period is 120 days. A reminder will be sent by email notifying you that your consignment period has expired. Upon request clothing will be sent back to the seller, at their expense, at current postage fees. If you do not respond within 14 days, your items will become property of Closet Collabo. Closet Collabo reserves the right to repost the items and retain total profits or donate them to a local charity.

HOW DO YOU DETERMINE THE PRICES YOU PAY FOR ITEMS?

The amount we pay out for a given item is primarily driven by the resale value of the garment. We know that every item is special to their owner, unfortunately over time the value of an item may decline.  Fortunately, this lets us pass on exceptional deals to our shoppers, and most items are available for 40-60% off market value. We also take into account the supply and demand for items.  We will pay more for a style that sells quickly, and less for items that we see more often. Items out of season may sell for less.

YOU PASSED ON SEVERAL OF MY ITEMS. HOW DO I GET THEM BACK?

Items will be shipped back at the owner’s expense according to current postage fees.

WHAT HAPPENS TO REJECTED CLOTHES THAT I DON’T WANT BACK?

Any items rejected that the sender does not want returned will be donated to a local charity.

HOW MANY ITEMS CAN I SEND AT ONCE?

The choice is yours. Just remember, the more you send the more you make!

HOW DO I KNOW YOUR ITEMS ARE AUTHENTIC?

We try to purchase high end items with some proof of authenticity; unfortunately with some vintage items that is not possible. Buying experts verify each item that is shipped to us. WE DO NOT ACCEPT COUNTERFIT ITEMS.

WHAT SHIPPING PROVIDER DO YOU USE?

All of our orders are shipped via Canada Post.

HOW MUCH DO YOU CHARGE FOR SHIPPING?

Shipping costs are based on current Canada Post rates and will be kept as low as possible.

WHAT HAPPENS IF MY ITEMS GET LOST/DAMAGED WHILE SHIPPING TO YOU?

All of our sell orders are insured, so you can shop worry-free!

HOW QUICKLY DO YOU SHIP ONCE A PURCHASE IS MADE?

We always ship out orders within 3-5 business days of receiving them. Shipping is via Canada Post Priority Mail.

CAN I MAKE A PURCHASE IF I DON’T LIVE IN CANADA?

Closet Collabo ships Worldwide.  For shipping outside of Canada please contact us at info@closetcollabo.ca and we will be happy to help.

HOW MANY TIMES CAN I USE YOUR COUPONS?

Unless otherwise specified, all coupons are for one time use and only one per customer.

I’M HAVING TROUBLE USING MY COUPON CODE

Coupon codes can be used on the Checkout page when you’re making a purchase.  If there is an issue with the code just email us at info@closetcollabo.ca so that we can help you out!

HOW MANY ACCOUNTS CAN I HAVE?

In an attempt to maintain quality and prevent any fraudulent behaviour we only allow one account per user, and you may not have more than one account with the same billing information. If a user is found to be abusing this policy, this may result in cancelled orders and/or account banning.

ARE YOUR PRICES NEGOTIABLE?

It makes us happy when you save money so we have already set our prices at a substantial discount to retail and therefore are not negotiable.  We do frequently offer promotions and coupons, so feel free to check our blog, your inbox and social media for current deals!

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

At this time, the only payment methods we’re able to accept are credit cards and PayPal.

CAN I PAY WITH PAYPAL?

Yes, we do accept PayPal! Simply head to the checkout page and select the “Pay with PayPal” checkbox above the billing information form.

CAN I RETURN MY ITEM?

Our reputation is important to us. All of the items we sell go through multiple inspections prior to being posted and again once they are being shipped. We have a certain standard regarding the condition level of the items we buy and are very honest about any defects in the description of the items. However, here at Closet Collabo, our aim is to keep the customer happy. We will accept a request for return within seven days of receipt of your purchase. The item must be returned in its original condition. If signs of wear or damage are apparent Closet Collabo has the right to refuse refund. Please contact us at returns@closetcollabo.ca to request a return authorization for your purchase. Upon our receipt and inspection, we will issue you a refund for your full purchase price. Please also review our Terms of Service.

I JUST PLACED AN ORDER AND I NEED TO CANCEL IT!

Just email us at hello@closetcollabo.ca and if your order has not been processed we will be happy to cancel it.

WHY DO I SOMETIMES SEE DIFFERENT PRICES FOR THE SAME ITEM?

Prices are set based on a wide number of variables such as size, quality, demand, and desirability.

ARE ALL OF THE CLOTHING IN YOUR STORE PRE-OWNED?

Usually, garments we receive have been pre-loved, but in some cases we receive items unworn and with the original tags. When this is the case, the item title will say “New With Tags” (NWT).

WHY IS THERE A TIMER ON MY SHOPPING CART?

All is fair in love and shopping. A timer is added to the shopping cart to ensure that items are available to all shoppers.

HOW DO YOU MEASURE YOUR GARMENTS?

We measure all of our garments laying flat. If you’d like to further information on how we measure our garments, take a look below!

Pants 

Waist : The circumference of the waistband, which typically falls below the natural waist. For this reason, the measured waist is typically larger than the stated waist (e.g. for jeans that are sized by waist).

Rise : The length from the crotch to the waistband, measured on the front. Inseam : The length from the crotch to the ankle hem, measured on the inside of the leg.

Top Measurements

Bust : The circumference of the garment, measured at the armpit. Length : From the shoulder to the bottom hem, measured on the front side. For strapless tops, the measurement is from the top hem rather than the shoulder.

Dress Measurements

Bust, Waist & Hips : The circumference of the garment, measured at the armpit, at the natural waist (near the navel), and at the hips (4-6 inches below the waistband of your pants). Length : From the shoulder to the bottom hem, along the front. For strapless dresses, from the top hem rather than the shoulder.

Skirt Measurements

Waist : The circumference of the waistband, which typically falls below the natural waist.

Hips : The circumference of the garment measured at the hips, 4-6 inches below the natural waist.

Length : From the waistband to the bottom hem, measured on the front.

Is the item in the photo the actual item I’d be receiving?

Yes! What you see is what you get. We take professional pictures of the clothing and post them as is.

I need more information on an item.

We try to supply as much information for each garment as possible and you can find photos, measurements, fabric content, and more on each item’s sale page.  We will try our best to accommodate requests, however, as stated above, all available information is provided.

What brands do you accept?

Please refer to our BRAND LIST for brands that we are currently accepting.  Our list will keep growing so check back often.

Do you accept men’s or children’s clothing?

No, at this time we’re only buying/selling women’s clothing.

How do you determine the prices you pay for items?

The amount we pay out for a given item is primarily driven by the resale value of the garment. We know that every item is special to their owner, unfortunately over time the value of an item may decline.  Fortunately, this lets us pass on exceptional deals to our shoppers, and most items are available for 40-60% off their original retail value. We also take into account the supply and demand for items.  We will pay more for a style that sells quickly, and less for items that we see more often. Items out of season may sell for less.

How long is your consignment period?

Our consignment period is 120 days. A reminder will be sent by email notifying you that your consignment period has expired. Upon request clothing will be sent back to the seller, at their expense, at current postage fees. If you do not respond within 14 days, your items will become property of Closet Collabo. Closet Collabo reserves the right to repost the items and retain total profits or donate them to a local charity.

COUPONS

CONSIGNMENT

When items are sold on consignment, you, the seller is entitled to 70% of the total sale price! This is your best way to make lots of money. Your item will be posted on our website, when it sells, your money will be deposited into your Paypal account.

HOW LONG IS YOUR CONSIGNMENT PERIOD?

Our consignment period is 120 days. A reminder will be sent by email notifying you that your consignment period has expired. Upon request clothing will be sent back to the seller, at their expense, at current postage fees. If you do not respond within 14 days, your items will become property of Closet Collabo. Closet Collabo reserves the right to repost the items and retain total profits or donate them to a local charity.

HOW DO YOU DETERMINE THE PRICES YOU PAY FOR ITEMS?

The amount we pay out for a given item is primarily driven by the resale value of the garment. We know that every item is special to their owner, unfortunately over time the value of an item may decline.  Fortunately, this lets us pass on exceptional deals to our shoppers, and most items are available for 40-60% off market value. We also take into account the supply and demand for items.  We will pay more for a style that sells quickly, and less for items that we see more often. Items out of season may sell for less.

YOU PASSED ON SEVERAL OF MY ITEMS. HOW DO I GET THEM BACK?

Items will be shipped back at the owner’s expense according to current postage fees.

WHAT HAPPENS TO REJECTED CLOTHES THAT I DON’T WANT BACK?

Any items rejected that the sender does not want returned will be donated to a local charity.

HOW MANY ITEMS CAN I SEND AT ONCE?

The choice is yours. Just remember, the more you send the more you make!

HOW DO I KNOW YOUR ITEMS ARE AUTHENTIC?

We try to purchase high end items with some proof of authenticity; unfortunately with some vintage items that is not possible. Buying experts verify each item that is shipped to us. WE DO NOT ACCEPT COUNTERFIT ITEMS.

WHAT SHIPPING PROVIDER DO YOU USE?

All of our orders are shipped via Canada Post.

HOW MUCH DO YOU CHARGE FOR SHIPPING?

Shipping costs are based on current Canada Post rates and will be kept as low as possible.

WHAT HAPPENS IF MY ITEMS GET LOST/DAMAGED WHILE SHIPPING TO YOU?

All of our sell orders are insured, so you can shop worry-free!

HOW QUICKLY DO YOU SHIP ONCE A PURCHASE IS MADE?

We always ship out orders within 3-5 business days of receiving them. Shipping is via Canada Post Priority Mail.

CAN I MAKE A PURCHASE IF I DON’T LIVE IN CANADA?

Closet Collabo ships Worldwide.  For shipping outside of Canada please contact us at info@closetcollabo.ca and we will be happy to help.

HOW MANY TIMES CAN I USE YOUR COUPONS?

Unless otherwise specified, all coupons are for one time use and only one per customer.

I’M HAVING TROUBLE USING MY COUPON CODE

Coupon codes can be used on the Checkout page when you’re making a purchase.  If there is an issue with the code just email us at info@closetcollabo.ca so that we can help you out!

HOW MANY ACCOUNTS CAN I HAVE?

In an attempt to maintain quality and prevent any fraudulent behaviour we only allow one account per user, and you may not have more than one account with the same billing information. If a user is found to be abusing this policy, this may result in cancelled orders and/or account banning.

ARE YOUR PRICES NEGOTIABLE?

It makes us happy when you save money so we have already set our prices at a substantial discount to retail and therefore are not negotiable.  We do frequently offer promotions and coupons, so feel free to check our blog, your inbox and social media for current deals!

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

At this time, the only payment methods we’re able to accept are credit cards and PayPal.

CAN I PAY WITH PAYPAL?

Yes, we do accept PayPal! Simply head to the checkout page and select the “Pay with PayPal” checkbox above the billing information form.

CAN I RETURN MY ITEM?

Our reputation is important to us. All of the items we sell go through multiple inspections prior to being posted and again once they are being shipped. We have a certain standard regarding the condition level of the items we buy and are very honest about any defects in the description of the items. However, here at Closet Collabo, our aim is to keep the customer happy. We will accept a request for return within seven days of receipt of your purchase. The item must be returned in its original condition. If signs of wear or damage are apparent Closet Collabo has the right to refuse refund. Please contact us at returns@closetcollabo.ca to request a return authorization for your purchase. Upon our receipt and inspection, we will issue you a refund for your full purchase price. Please also review our Terms of Service.

I JUST PLACED AN ORDER AND I NEED TO CANCEL IT!

Just email us at hello@closetcollabo.ca and if your order has not been processed we will be happy to cancel it.

WHY DO I SOMETIMES SEE DIFFERENT PRICES FOR THE SAME ITEM?

Prices are set based on a wide number of variables such as size, quality, demand, and desirability.

ARE ALL OF THE CLOTHING IN YOUR STORE PRE-OWNED?

Usually, garments we receive have been pre-loved, but in some cases we receive items unworn and with the original tags. When this is the case, the item title will say “New With Tags” (NWT).

WHY IS THERE A TIMER ON MY SHOPPING CART?

All is fair in love and shopping. A timer is added to the shopping cart to ensure that items are available to all shoppers.

HOW DO YOU MEASURE YOUR GARMENTS?

We measure all of our garments laying flat. If you’d like to further information on how we measure our garments, take a look below!

Pants 

Waist : The circumference of the waistband, which typically falls below the natural waist. For this reason, the measured waist is typically larger than the stated waist (e.g. for jeans that are sized by waist).

Rise : The length from the crotch to the waistband, measured on the front. Inseam : The length from the crotch to the ankle hem, measured on the inside of the leg.

Top Measurements

Bust : The circumference of the garment, measured at the armpit. Length : From the shoulder to the bottom hem, measured on the front side. For strapless tops, the measurement is from the top hem rather than the shoulder.

Dress Measurements

Bust, Waist & Hips : The circumference of the garment, measured at the armpit, at the natural waist (near the navel), and at the hips (4-6 inches below the waistband of your pants). Length : From the shoulder to the bottom hem, along the front. For strapless dresses, from the top hem rather than the shoulder.

Skirt Measurements

Waist : The circumference of the waistband, which typically falls below the natural waist.

Hips : The circumference of the garment measured at the hips, 4-6 inches below the natural waist.

Length : From the waistband to the bottom hem, measured on the front.

Is the item in the photo the actual item I’d be receiving?

Yes! What you see is what you get. We take professional pictures of the clothing and post them as is.

I need more information on an item.

We try to supply as much information for each garment as possible and you can find photos, measurements, fabric content, and more on each item’s sale page.  We will try our best to accommodate requests, however, as stated above, all available information is provided.

What brands do you accept?

Please refer to our BRAND LIST for brands that we are currently accepting.  Our list will keep growing so check back often.

Do you accept men’s or children’s clothing?

No, at this time we’re only buying/selling women’s clothing.

How do you determine the prices you pay for items?

The amount we pay out for a given item is primarily driven by the resale value of the garment. We know that every item is special to their owner, unfortunately over time the value of an item may decline.  Fortunately, this lets us pass on exceptional deals to our shoppers, and most items are available for 40-60% off their original retail value. We also take into account the supply and demand for items.  We will pay more for a style that sells quickly, and less for items that we see more often. Items out of season may sell for less.

How long is your consignment period?

Our consignment period is 120 days. A reminder will be sent by email notifying you that your consignment period has expired. Upon request clothing will be sent back to the seller, at their expense, at current postage fees. If you do not respond within 14 days, your items will become property of Closet Collabo. Closet Collabo reserves the right to repost the items and retain total profits or donate them to a local charity.

SHIPPING

CONSIGNMENT

When items are sold on consignment, you, the seller is entitled to 70% of the total sale price! This is your best way to make lots of money. Your item will be posted on our website, when it sells, your money will be deposited into your Paypal account.

HOW LONG IS YOUR CONSIGNMENT PERIOD?

Our consignment period is 120 days. A reminder will be sent by email notifying you that your consignment period has expired. Upon request clothing will be sent back to the seller, at their expense, at current postage fees. If you do not respond within 14 days, your items will become property of Closet Collabo. Closet Collabo reserves the right to repost the items and retain total profits or donate them to a local charity.

HOW DO YOU DETERMINE THE PRICES YOU PAY FOR ITEMS?

The amount we pay out for a given item is primarily driven by the resale value of the garment. We know that every item is special to their owner, unfortunately over time the value of an item may decline.  Fortunately, this lets us pass on exceptional deals to our shoppers, and most items are available for 40-60% off market value. We also take into account the supply and demand for items.  We will pay more for a style that sells quickly, and less for items that we see more often. Items out of season may sell for less.

YOU PASSED ON SEVERAL OF MY ITEMS. HOW DO I GET THEM BACK?

Items will be shipped back at the owner’s expense according to current postage fees.

WHAT HAPPENS TO REJECTED CLOTHES THAT I DON’T WANT BACK?

Any items rejected that the sender does not want returned will be donated to a local charity.

HOW MANY ITEMS CAN I SEND AT ONCE?

The choice is yours. Just remember, the more you send the more you make!

HOW DO I KNOW YOUR ITEMS ARE AUTHENTIC?

We try to purchase high end items with some proof of authenticity; unfortunately with some vintage items that is not possible. Buying experts verify each item that is shipped to us. WE DO NOT ACCEPT COUNTERFIT ITEMS.

WHAT SHIPPING PROVIDER DO YOU USE?

All of our orders are shipped via Canada Post.

HOW MUCH DO YOU CHARGE FOR SHIPPING?

Shipping costs are based on current Canada Post rates and will be kept as low as possible.

WHAT HAPPENS IF MY ITEMS GET LOST/DAMAGED WHILE SHIPPING TO YOU?

All of our sell orders are insured, so you can shop worry-free!

HOW QUICKLY DO YOU SHIP ONCE A PURCHASE IS MADE?

We always ship out orders within 3-5 business days of receiving them. Shipping is via Canada Post Priority Mail.

CAN I MAKE A PURCHASE IF I DON’T LIVE IN CANADA?

Closet Collabo ships Worldwide.  For shipping outside of Canada please contact us at info@closetcollabo.ca and we will be happy to help.

HOW MANY TIMES CAN I USE YOUR COUPONS?

Unless otherwise specified, all coupons are for one time use and only one per customer.

I’M HAVING TROUBLE USING MY COUPON CODE

Coupon codes can be used on the Checkout page when you’re making a purchase.  If there is an issue with the code just email us at info@closetcollabo.ca so that we can help you out!

HOW MANY ACCOUNTS CAN I HAVE?

In an attempt to maintain quality and prevent any fraudulent behaviour we only allow one account per user, and you may not have more than one account with the same billing information. If a user is found to be abusing this policy, this may result in cancelled orders and/or account banning.

ARE YOUR PRICES NEGOTIABLE?

It makes us happy when you save money so we have already set our prices at a substantial discount to retail and therefore are not negotiable.  We do frequently offer promotions and coupons, so feel free to check our blog, your inbox and social media for current deals!

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

At this time, the only payment methods we’re able to accept are credit cards and PayPal.

CAN I PAY WITH PAYPAL?

Yes, we do accept PayPal! Simply head to the checkout page and select the “Pay with PayPal” checkbox above the billing information form.

CAN I RETURN MY ITEM?

Our reputation is important to us. All of the items we sell go through multiple inspections prior to being posted and again once they are being shipped. We have a certain standard regarding the condition level of the items we buy and are very honest about any defects in the description of the items. However, here at Closet Collabo, our aim is to keep the customer happy. We will accept a request for return within seven days of receipt of your purchase. The item must be returned in its original condition. If signs of wear or damage are apparent Closet Collabo has the right to refuse refund. Please contact us at returns@closetcollabo.ca to request a return authorization for your purchase. Upon our receipt and inspection, we will issue you a refund for your full purchase price. Please also review our Terms of Service.

I JUST PLACED AN ORDER AND I NEED TO CANCEL IT!

Just email us at hello@closetcollabo.ca and if your order has not been processed we will be happy to cancel it.

WHY DO I SOMETIMES SEE DIFFERENT PRICES FOR THE SAME ITEM?

Prices are set based on a wide number of variables such as size, quality, demand, and desirability.

ARE ALL OF THE CLOTHING IN YOUR STORE PRE-OWNED?

Usually, garments we receive have been pre-loved, but in some cases we receive items unworn and with the original tags. When this is the case, the item title will say “New With Tags” (NWT).

WHY IS THERE A TIMER ON MY SHOPPING CART?

All is fair in love and shopping. A timer is added to the shopping cart to ensure that items are available to all shoppers.

HOW DO YOU MEASURE YOUR GARMENTS?

We measure all of our garments laying flat. If you’d like to further information on how we measure our garments, take a look below!

Pants 

Waist : The circumference of the waistband, which typically falls below the natural waist. For this reason, the measured waist is typically larger than the stated waist (e.g. for jeans that are sized by waist).

Rise : The length from the crotch to the waistband, measured on the front. Inseam : The length from the crotch to the ankle hem, measured on the inside of the leg.

Top Measurements

Bust : The circumference of the garment, measured at the armpit. Length : From the shoulder to the bottom hem, measured on the front side. For strapless tops, the measurement is from the top hem rather than the shoulder.

Dress Measurements

Bust, Waist & Hips : The circumference of the garment, measured at the armpit, at the natural waist (near the navel), and at the hips (4-6 inches below the waistband of your pants). Length : From the shoulder to the bottom hem, along the front. For strapless dresses, from the top hem rather than the shoulder.

Skirt Measurements

Waist : The circumference of the waistband, which typically falls below the natural waist.

Hips : The circumference of the garment measured at the hips, 4-6 inches below the natural waist.

Length : From the waistband to the bottom hem, measured on the front.

Is the item in the photo the actual item I’d be receiving?

Yes! What you see is what you get. We take professional pictures of the clothing and post them as is.

I need more information on an item.

We try to supply as much information for each garment as possible and you can find photos, measurements, fabric content, and more on each item’s sale page.  We will try our best to accommodate requests, however, as stated above, all available information is provided.

What brands do you accept?

Please refer to our BRAND LIST for brands that we are currently accepting.  Our list will keep growing so check back often.

Do you accept men’s or children’s clothing?

No, at this time we’re only buying/selling women’s clothing.

How do you determine the prices you pay for items?

The amount we pay out for a given item is primarily driven by the resale value of the garment. We know that every item is special to their owner, unfortunately over time the value of an item may decline.  Fortunately, this lets us pass on exceptional deals to our shoppers, and most items are available for 40-60% off their original retail value. We also take into account the supply and demand for items.  We will pay more for a style that sells quickly, and less for items that we see more often. Items out of season may sell for less.

How long is your consignment period?

Our consignment period is 120 days. A reminder will be sent by email notifying you that your consignment period has expired. Upon request clothing will be sent back to the seller, at their expense, at current postage fees. If you do not respond within 14 days, your items will become property of Closet Collabo. Closet Collabo reserves the right to repost the items and retain total profits or donate them to a local charity.

Email
Print